IVR

Our 24-hour customer service center is available 24 hours a day, 7 days a week using Interactive Voice Response System (IVR). Dial 318-747-0577; after the greeting, press 1 for IVR, then follow the instructions to receive information.

  • Press 1 for information regarding claims status
  • Press 2 to have a medical plan benefit profile faxed to you
  • Press 3 to have a dental plan benefit profile faxed to you
  • Press 4 to have a benefit profile mailed to you
  • Press 5 for year-to-date (YTD) out of pocket and deductible information
  • Press 7 for general information

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Employees

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Louisiana State University System Employees

Click on the link below to learn more about your optional Life Insurance and Long Term Care benefit options.
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Summary of Benefits and Coverage Companion

Companion of the Summary of Benefits and Coverage.
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Providers: Important Mastercard Payment Information

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