IMA HELP

IMA Help: Claims and Benefits

Enrollees can locate information about their active claims and benefits profiles in one of several ways:

Online Inquiries (Registered Users): Registered users can check the status of claims and/or review their benefit profile using their website account by closing this window to return to the IMA home page and selecting Login from the box in the upper right corner of the page.

Enrollees who have not yet registered for an account can return to the IMA home page by closing this window and select Register from the box in the upper right corner of the page to set up an online account and gain real time access to their claims and benefits information.

Email Inquiries (Claims): Enrollees can use this form Claims Inquiries to submit a request regarding the status of a pending or recent claim.

You may also directly email your questions to: Claims@IMALA.com. Be sure to give us enough information to identify the claim in question. We need to know the patient's name, the employee's name and the employer (company) name.

To identify a particular claim, list the claim number (if known) or the date of service and the medical provider. Someone will respond to your inquiry either by email or by telephone. Don't forget to include your phone number with area code if you want us to call.

Verification of Benefits: Enrollees, and providers, may also request a Verification of Benefits summarizing current coverages.

Verifications of Benefits contain the following information:

  • Primary Employee's name, date of birth and coverage dates.
  • Current Plan Coverages
  • All covered dependents, their names, gender and birthdays (if applicable the date dependent's coverage terminated).
  • Current Plan Deductible limits
  • Deductible met to date
  • Coinsurance rate
  • Out-of-Pocket limits
    • Note that Current Out-of-Pocket totals may be requested via the Benefits Inquiry form or by using the Interactive Voice Response System (IVR)

    Interactive Voice Response System (IVR) Inquiries: Our customer service center is available 24 hours a day, 7 days a week using our Interactive Voice Response System (IVR).

    Dial (318) 747-0577. After the greeting, press #1 for IVR and follow the instructions:

    Press 1 for information regarding claims status
    Press 2 to have a medical plan benefit profile faxed to you
    Press 3 to have a dental plan benefit profile faxed to you
    Press 4 to have a benefit profile mailed to you
    Press 5 for year-to-date (YTD) out of pocket and deductible information
    Press 7 for general information

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