Common Help Topics: Select a help topic from the list below, or click here: Help Request Form to submit your question directly to an IMA specialist.
All requests for assistance are received Monday - Thursday 9AM to 5PM and Friday 9AM - 3PM Central.
Online Inquiries/Tools: Select on a link to one of the tools below to submit online requests for: further technical assistance; information about specific claims, or for Verification of Benefits
Provider Resources: IMA allows Providers to check claims status or access medical and dental plan benefit profiles in one of several ways:
Responses to Inquiries/Hours: All requests for assistance are processed Monday through Thursday, 9AM - 5PM and Friday 9AM - 3PM Central Time.
Whenever possible, IMA will respond to all requests within one business day.
Verification of Benefits: Enrollees and providers may request a Verification of Benefits summarizing current coverages.
Verifications of Benefits contain the following information: