IMA HELP

IMA Help

Common Help Topics: Select a help topic from the list below, or click here: Help Request Form to submit your question directly to an IMA specialist.

All requests for assistance are received Monday - Thursday 9AM to 5PM and Friday 9AM - 3PM Central.

  • Lost Password
  • Registration Help
  • Claims & Benefits
  • Verification of Benefits
  • Interactive Voice Response System (IVR)
  • FSA & HRA Accounts
  • Change of Address/Phone
  • Website Help
  • Responses to Inquiries
  • Frequently Asked Questions


    • Online Inquiries/Tools: Select on a link to one of the tools below to submit online requests for: further technical assistance; information about specific claims, or for Verification of Benefits

  • Help Request Form
  • Claims Inquiries
  • Verification of Benefits
  • Change of Address/Phone Number


    • Provider Resources: IMA allows Providers to check claims status or access medical and dental plan benefit profiles in one of several ways:

  • Provider Help
  • Online Claims System (LIN)
  • Interactive Voice Response (IVR)
  • Provider Claims Inquiry Form
  • Verification of Benefits Request


    • Responses to Inquiries/Hours: All requests for assistance are processed Monday through Thursday, 9AM - 5PM and Friday 9AM - 3PM Central Time. Whenever possible, IMA will respond to all requests within one business day.


    Verification of Benefits: Enrollees and providers may request a Verification of Benefits summarizing current coverages.

    Verifications of Benefits contain the following information:

  • Primary Employee's name, date of birth and coverage dates
  • Current Plan Coverages
  • All covered dependents, their names, gender and birthdays (if applicable the date dependent's coverage terminated).
  • Current Plan Deductible limits
  • Deductible met to date
  • Coinsurance rate
  • Out-of-Pocket limits
    • Note that Current Out-of-Pocket totals may be requested via the Benefits Inquiry form or by using the Interactive Voice Response System (IVR)