Frequently Asked Questions

Having trouble authenticating your account?

If you are having problems registering for the first time, it is likely that the information entered does not match our records. Our authentication process requires exact matches for the information that we have on file for your account.

Consider the following examples:

• Hyphenated names: John Smith-Doe is entered with 'John' as the first name and 'Smith-Doe' as the last name.
• Names with suffixes: John Smith III is entered with 'John' as the first name and 'Smith, III' as the last name. Note that the last name should be entered exactly as shown, with the name followed by a comma, a space and the suffix.
• If you are not able to register, please let us help by using the Contact button at the bottom of the page to email us.

Have a question that is not answered here?

You can always use the contact page to send us a question. An IMA representative will get back to you as soon as possible.